Privacy Policy

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes:

• Account Information: Name, email address, phone number, and password

• Property Data: Property addresses, tenant information, lease agreements, maintenance records, and financial data

• Payment Information: Billing details and payment card information (processed securely through our payment processors)

• Usage Data: Information about how you interact with our platform, including IP address, browser type, and device information

• Communications: Messages, support requests, and feedback you send to us

We use the information we collect to:

• Provide, maintain, and improve our property management services

• Process transactions and send related information

• Send technical notices, updates, security alerts, and support messages

• Respond to your comments, questions, and customer service requests

• Generate analytics and insights to improve our platform

• Detect, prevent, and address technical issues and fraudulent activity

• Comply with legal obligations and enforce our terms of service

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent or at your direction

• With service providers who perform services on our behalf (e.g., payment processing, data analytics)

• To comply with legal obligations, court orders, or government requests

• To protect the rights, property, and safety of EstateFlow, our users, or the public

• In connection with a merger, acquisition, or sale of assets (with notice to you)

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest using SSL/TLS protocols

• Regular security audits and vulnerability assessments

• Access controls and authentication mechanisms

• Secure data centers with physical and network security

• Employee training on data protection and privacy practices

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide services. We will retain and use your information as necessary to:

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

• Maintain business records

You may request deletion of your account and associated data at any time through your account settings.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you

• Correction: Update or correct inaccurate information

• Deletion: Request deletion of your personal information

• Portability: Request a copy of your data in a machine-readable format

• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@estateflow.com

We use cookies and similar tracking technologies to:

• Remember your preferences and settings

• Understand how you use our platform

• Improve our services and user experience

• Provide personalized content and features

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

Our platform may integrate with third-party services (e.g., payment processors, analytics providers). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third parties.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the new privacy policy on this page

• Updating the "Last Updated" date

• Sending you an email notification (for significant changes)

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

If you have questions or concerns about this privacy policy or our data practices, please contact us:

• Email: privacy@estateflow.com

• Address: EstateFlow, Inc., 123 Property Lane, Suite 100, San Francisco, CA 94105

• Phone: 1-800-ESTATE-1